Delivery Driver/Shop Maintenance/Service Technician Support
Aquatek Water Conditioning is a locally owned business that provides quality water treatment solutions for residential, commercial, and industrial properties in Northwest Ohio and Southeast Michigan.
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Delivery Driver/Shop Maintenance/Service Technician Support
Enthusiastic and dedicated individual with primary focus on providing customers with exceptional service while delivering products to them. Willingness to learn the water treatment industry and support other facets of the business including shop upkeep and assisting Service and Installation Department.
Responsibilities include, but are not limited to:
- Loading, transporting, and delivering products to customers in a safe and timely manner and to the customers specification. Provide excellent customer service to customers by communicating with them via phone call, text and/or email as necessary.
- Accepting payments from customers for delivered items upon delivery when applicable. Responsible for following protocols to maintain safe keeping of all forms of payment including customer’s personal information.
- Work with office staff on route efficiency and customer changes prior to and after delivery to make sure orders are complete.
- Follow Company Owned Vehicle and Equipment Use Policy and all other policies set forth by Aquatek Water Conditioning.
- Assist in receiving equipment deliveries including unloading trucks, checking in new equipment, labeling, and stocking in respective areas.
- Maintain shop by cleaning and keeping front-loading area stocked and organized. This includes removal of trash, sweeping floors and following good housekeeping practices.
- Support and assist Installation and Service Technicians in building, transporting, and setting equipment on an as needed basis.
- Other duties as assigned.
Essential Functions:
- Regularly required to reach with hands and arms, talk or hear, stand walk, drive and sit for long periods of time.
- Ability to lift up to 50# on a regular basis while going up and down stairs, 100# with assistance.
- Ability to exercise good time management and efficiency.
- Operating a motor vehicle in a safe manner at all times and obey all traffic laws and speed limits.
- Ability to communicate professionally at all levels and work independently.
- Able to read, comprehend information and ideas and convey information effectively.
- Requires skills that encompass basic, social, complex problem-solving, and ability to use technology provided.
- Ability to work independently and accommodate variable schedules requiring initiative and planning for unforeseen circumstances.
- Pass pre-employment requirements.
- Ability to work an occasional Saturday during normal operating hours.
Requirements include:
- High School Diploma and or equivalent or at least 2 years’ experience in a customer service support role.
- Superior customer service and strong mathematical skills.
- Must be reliable and dependable with all-around positive attitude.
- Great organizational and time management abilities including a healthy work/life balance.
- Strong attention to detail.
- Adaptability and ability to embrace change as company processes, strategies and technologies evolve.
- Advanced task management and organizational skills with primary focus on exceeding customer expectations.
- Clean driving record and valid driver’s license.
