Welcome to Aquatek Water Conditioning’s FAQ page of frequently asked questions, answers and tips!

Exposed Pond Lines Are Subject to Freezing

Image of an exposed pond line.

If you have a pond water treatment system, exposed pond lines are subject to freezing in the winter months and could lead to a costly no-water situation. Click here to find out what you can do to help prevent exposed lines from freezing.

Putting Your Unit in Bypass

When calling us for service and depending on the issue, you may hear us say to put the unit in bypass. If that is the case, this picture may help explain what it looks like. You unit may have a different lever but it is the same principal. Bypass simply means that the water will not flow through the unit until a technician arrives to fix the issue.

Pro Tip: Changing Your Pond Filter

Before changing the pond filter, please turn off your jet pump. And water use while changing the filter can cause air in the line, leading to a no-water situation.

Rotten Egg Smell in Hot Water

If you are experiencing a “rotten egg or sulfur” smell from your water, you’ll want to check to see if the smell is coming from running only your hot water vs. cold water. If the smell is only while running your hot water, you’ll want to check your anode rod in your hot water heater. Not only will an old, rusty anode rod create a smell, you may also notice an orange tint to your water. It’s a good idea to have your water heater inspected or serviced by a plumber if this is an issue.

Turn off Water When Leaving for Vacation

If you are planning on leaving for the weekend, week or even the winter months, turning off your water will help avoid headaches when returning home. No one wants to come home to an unplanned flood or leak in their home due to a water pipe breaking.

Does Your Spring Water Really Come from a Spring?

Image for Does your spring water really come from a spring?

Q. Does your Spring Water really come from a spring?

A. Yes! Our water comes from a certified spring in Fairfield County, Ohio. The water is filtered and ozonated before transport. After it arrives at our supplier, it goes through additional filtering, carbon, and sediment down to one micron. The water is again ozonated before bottling.

In addition, each 5-gallon and 3-gallon water container goes through a disinfection process giving you the safest, cleanest drinking water possible.

Buying and Building a Home and Your Water

Buying or Building a Home FAQ Image

Water is essential to consider when buying or building a home.  Learn more here Know Your Water When Buying or Building A Home

Aquatek Water Conditioning Blog Posts

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If you would like to receive any additional information, please feel free to contact us. We would love to answer any questions you may have.

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