Frequently Asked Questions, Answers and Tips

Putting Your Unit in Bypass

When calling us for service and depending on the issue, you may hear us say to put the unit in bypass. If that is the case, this picture may help explain what it looks like. Your unit may have a different lever but it is the same principal. Bypass simply means that the water will not flow through the unit until a technician arrives to fix the issue.

Pro Tip: Changing Your Pond Filter

Before changing the pond filter, please turn off your jet pump. Any water used while changing the filter can cause air in the line, leading to a no-water situation.

Rotten Egg Smell in Hot Water

If you are experiencing a “rotten egg or sulfur” smell from your water, you’ll want to check to see if the smell is coming from running only your hot water vs. cold water. If the smell is only while running your hot water, you’ll want to check your anode rod in your hot water heater. Not only will an old, rusty anode rod create a smell, you may also notice an orange tint to your water. It’s a good idea to have your water heater inspected or serviced by a plumber if this is an issue.

Turn off Water When Leaving

If you are planning on leaving for the weekend, week, or even the winter months, turning off your water will help avoid headaches when returning home. No one wants to come home to an unplanned flood or leak in their home due to a water pipe breaking.

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If you would like to receive any additional information, please feel free to contact us. We would love to answer any questions you may have.

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