FAQ
WELCOME TO AQUATEK WATER CONDITIONING’S FAQ PAGE OF FREQUENTLY ASKED QUESTIONS, ANSWERS AND TIPS!
Putting Your Unit in Bypass
When calling us for service and depending on the issue, you may hear us say to put the unit in bypass. If that is the case, this picture may help explain what it looks like. Your unit may have a different lever but it is the same principal. Bypass simply means that the water will not flow through the unit until a technician arrives to fix the issue.
Buying or Building a Home and Your Water
Water is essential to consider when buying or building a home. Learn more here Know Your Water When Buying or Building A Home
Pro Tip: Changing Your Pond Filter
Before changing the pond filter, please turn off your jet pump. And water use while changing the filter can cause air in the line, leading to a no-water situation.
What Chlorine to Use for Your Pond Water Treatment System?
Turn Off Water When Leaving for Vacation
If you are planning on leaving for the weekend, week or even the winter months, turning off your water will help avoid headaches when returning home. No one wants to come home to an unplanned flood or leak in their home due to a water pipe breaking.
A Guide to Your Aquatek Water Conditioning Valve Panel
The below image provides an explanation of how to use and understand your Aquatek Water Conditioning Valve Panel.
Green Arrow Faucet flashing=unit will regenerate/backwash soon
Teal Arrow Alternates between the time and gallons or days until regeneration
Yellow Arrow Unscrew to open the panel
White Arrow Hold for immediate regeneration or tap for regeneration that night
Red Arrows After a loss of power and panel is flashing, tap one of the buttons to stop the flashing
A water drop will appear in the lower right corner of the panel when water usage is detected
Will a water softener make my water safe to drink?
Rotten Egg Smell in Hot Water
If you are experiencing a “rotten egg or sulfur” smell from your water, you’ll want to check to see if the smell is coming from running only your hot water vs. cold water. If the smell is only while running your hot water, you’ll want to check your anode rod in your hot water heater. Not only will an old, rusty anode rod create a smell, you may also notice an orange tint to your water. It’s a good idea to have your water heater inspected or serviced by a plumber if this is an issue.
Does Your Spring Water Really Come From a Spring?
Yes! Our water comes from a certified spring in Fairfield County, Ohio. The water is filtered and ozonated before transport. After it arrives at our supplier, it goes through additional filtering, carbon, and sediment down to one micron. The water is again ozonated before bottling.
In addition, each 5-gallon and 3-gallon water container goes through a disinfection process giving you the safest, cleanest drinking water possible.
Exposed Pond Lines are Subject to Freezing
If you have a pond water treatment system, exposed pond lines are subject to freezing in the winter months and could lead to a costly no-water situation. Click here to find out what you can do to help prevent exposed lines from freezing.
Aquatek Water Conditioning Blog Posts
It’s Pond Season-What Does that Mean?
Warm weather is on its way and thoughts of lazy summer days of children playing outside for hours on end and swimming may be floating through our minds. Many enjoy a pond on their own property for many reasons -- the beauty, the refreshing dip in the pond after a...
Pivoting in 2020
The year 2020 has been an interesting one for us at Aquatek Water Conditioning! We, as so many others, are navigating through uncharted territory as we continue to understand how to safely and effectively serve our customers. COVID-19 has most certainly brought...
